We ship to the following countries: Austria, Denmark, Ireland, Lithuania, France, Germany, Greece, Italy, Latvia, Luxembourg, Poland, Portugal, Slovenia, Spain, Sweden, the Netherlands, Belgium, United Kingdom and Switzerland.

For shipping costs to these countries you can find more information via the following link: Shipping costs per country. If your country is not there, please contact us.

We charge a shipping rate of € 5.95 for packages within the Netherlands. For letterbox packages with track and trace you pay € 3.95. We also ship to Belgium at a rate of € 6.95. For orders over € 200, we offer free shipping within both the Netherlands and Belgium. If you want to know the shipping rates outside the Netherlands & Belgium? Then click here.

You can pay with us with many safe and reliable payment methods, see below:

- Ideal
- Bancontact
- Visa
- Mastercard
- Maestro
- PayPal (not possible in the Netherlands/Belgium)

If you have any further questions, do not hesitate to ask them!

If you have entered your address incorrectly, we can only adjust this if the package has not yet been sent. If the package has already been sent, we have to wait and see if the delivery person still delivers the package to someone in the neighborhood or a package point, or whether it is returning to us. As soon as the package returns to us, we will send it again, but the shipping costs for this are for the customer. So make sure that you enter your address to prevent unnecessary costs and delays!

In the Netherlands, the DHL delivery person offers the package to the address you specified. Are you not at home? Then the delivery person leaves a ticket with a QR code, tries it again the next day, or it sends an e-mail with information about the package, which states whether it has been taken to a package point, for example, or has been delivered to the neighbors. If it is delivered to a collection point, you have 7 days to pick up your package at the specified collection point. If you do not collect the package within these 7 days, it will be sent back to Fresh Parts.

Yes, when you place an order with us and we ship with DHL, you can usually choose a delivery time yourself. Via the tracking information you receive, you can indicate a preference for the delivery day or time. DHL also offers the option to move the delivery to another time or to a DHL package, should the specified delivery day not come true.

Yes, that is certainly possible! During the checkout you can choose from 5 different Pick Up Parcelpoints to have your package delivered. In the Netherlands, your package will often be delivered there the next working day. As soon as it is ready, you will receive a message. You then have 7 days to pick it up. Don't forget to take your identification with you when picking up.

Items must be reported return within 14 days of receipt. Items must be returned in the same condition in which they are received, unworn/unused, the labels are still on it and contain the original packaging. If your product meets this, Then follow these steps.

We will then refund the order amount due within 14 days of receiving your return, provided that the product has already been returned in good order. When you have received the reimbursement email, it often takes 1-3 business days before it is refunded to your bank account.

It can take up to 5 minutes before you receive the confirmation of your order. Also check your spam or unwanted e-mail folder, because the confirmation ends up there. If you still have not received a confirmation, you may have entered your e-mail address incorrectly. In that case you can send a message to our customer service, so that we can adjust your e-mail address and follow the status of your order.

If you order before 19:30, we will ship your package the same day via DHL (only on workdays). Is a product not immediately available? (Not to be seen on the website) Then the delivery can take 1-2 business days longer, or you get your money back from the specific product. Delays at the courier fall outside our responsibility. For more information, view This page.

Once you have placed your order, you can no longer adjust the order yourself. Adjusting the order is possibly still possible by our customer service, depending on the status of your order. For this, contact our customer service as soon as possible and state your order number, as well as the product you want to cancel or add (if applicable). This helps us to help you faster and better.

With us you will find a wide range of parts for scooters, specifically aimed at well-known Piaggio models such as the Piaggio ZIP 2 and 4 stroke. But we also offer many parts for motor scooters, such as the Gilera Runner and Piaggio Skipper, and other popular brands and models. Whether you are looking for engine parts, exhausts, carburetors, CDIs, or even accessories such as cap sets, lighting and mirrors, we have everything to keep your scooter or motor scooter in top condition. With our extensive range, we can provide both the handy do-it-yourselfer and the professional technician with the right parts for every project!

We have a whole inspiration page where you can find different parts that we sell, applied to various scooters. This way you can see exactly what the parts look and fit on different models. This helps you to choose what best suits your scooter! You can find the inspiration page here: Inspiration page.

Unfortunately, this is not always known in advance. When we expect that the product will be available again in the short term, we offer you the possibility to leave your e-mail address or telephone number at the '' Inquire with new stock ''. This way we can immediately send you a message or e-mail as soon as the product is back in stock and you can order it again.

Yes, you can buy a Fresh Parts Gift Voucher! It is the perfect way to surprise someone else with the choice from our extensive range. You can purchase the gift voucher here: Fresh Parts Gift Voucher.

We generally have mounting videos of certain products on our YouTube channel. Here you can find step-by-step instructions to install your parts correctly. You can find our channel here: Fresh Parts YouTube channel.

In addition, we want to stimulate the do-it-yourselfers among our customers and we have therefore written a blog with useful information about installing your cap set, lighting, tires, crankshaft and teeth. You can find all blogs here: Fresh Parts Blogs.

If these sources do not answer your question, please contact us. We are happy to help you further!