Frequently asked questions
Everything you need to know about shipping, payments, returns and more.
Shipping & Payment
Which countries do you ship to?
We ship to the Netherlands, Belgium, Germany, France, United Kingdom, Switzerland and many more European countries. If your country is not listed, please feel free to contact us.
What do I pay for shipping costs?
For packages within the Netherlands we charge a shipping rate of €5.95. For letterbox packages with track and trace you pay €3.95. Shipping to Belgium costs €6.95. For orders over €150, shipping is free within the Netherlands and Belgium.
With which payment methods can I pay?
With us you can pay securely via iDeal, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, Shop Pay and more.
When do I get free shipping?
For orders from €150 you pay no shipping costs. This applies to orders within the Netherlands and Belgium.
Can I also pay afterwards with Klarna?
Yes, you can pay safely with us with Klarna. You can pay afterwards, pay in 3 installments, or pay directly via Klarna.
Returns & Refunds
How do I return a product?
Items must be returned within 14 days of receipt. They must be returned in their original condition, unused, with labels and original packaging.
How long will it take before I receive my refund?
We will refund the order amount within 14 days after receiving your return. After the refund email, it often takes 1-3 working days before it reaches your bank account.
Can I exchange a product for a different size or color?
Yes, that is possible within 14 days of receipt. Send an email to info@freshparts.nl with your request. The exchange is free of charge and we will send you a return label. Please note: this only applies to helmets.
Order
How long will it take before I receive my order?
If you order before 7:30 PM, we will ship your package the same day via DHL (only on working days). If a product is not immediately available, delivery may take 1-2 working days longer.
Can I still change or cancel my order?
After placing you can no longer adjust the order yourself. Please contact our Customer Service as soon as possible at info@freshparts.nl with your order number.
Do you have my product in stock?
In stock, shipped today! — The product is physically in stock and will be shipped immediately.
In stock, shipped the day after tomorrow — The product can be ordered for subsequent delivery.
Sold out — The product is currently unavailable.
Product information
What kind of parts do you all sell?
With us you will find a wide range of parts for scooters, especially aimed at well-known Piaggio models such as the Piaggio Zip 2- and 4-stroke. From engine parts, exhausts and carburetors to bodywork sets, lighting and mirrors.
General
How can you reach us?
WhatsApp: 06 45139760 (not available by phone)
Email: info@freshparts.nl
Instagram: @freshpartsnl
We will do our utmost to answer your message within 24 hours.
Can I buy a Fresh Parts gift voucher?
Yes, you can buy a Fresh Parts gift voucher! It's the perfect way to surprise someone else with a choice from our extensive range.
Do you have a showroom or physical store?
Unfortunately, we do not have a physical store where you can pick up parts or view scooters.