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Frequently Asked Questions

Dispatch

Which countries do you ship to?

We currently ship to the Netherlands, Belgium, Luxembourg, Germany, France, Italy, Slovenia, Spain, United Kingdom, Latvia and Greece. If you have any questions about shipping to another destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 1-2 days within the Netherlands. NB! If a longer delivery time is indicated for the product, please take that specific delivery time into account. Would you like to know the shipping times to countries outside the Netherlands? then click here.

What do I pay for shipping costs?

For packages within the Netherlands we charge a shipping rate of €5.95. For letterbox packages with track and trace you pay €3.95. We also ship to Belgium at a rate of €6.95. We offer free shipping within both the Netherlands and Belgium for orders over €200. Would you like to know the shipping rates outside the Netherlands & Belgium? Then click here.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days of receipt. Items must be returned in the same condition they were received, unworn/unused, with tags still attached and in the original packaging. If your product meets this requirement, follow these steps.

How long will it take before I receive my refund?

Refunds will be processed within 7 days of receipt of the item(s). Once you have received the refund email, it often takes 1-3 working days before it is refunded to your bank account.