14 days reflection period
You can register a return up to 14 days after receiving your package.
Register via email
Send photos and your order number to info@freshparts.nl.
Refund within 7 working days
After receipt, we will refund the amount within 7 working days.
Register a return
Return address
Crossbow 55
3905 TE Veenendaal
Do you want to return an order?
Enter your order details below. We will automatically collect your order and immediately prepare a return email for you.
This is how the returns procedure works
Take pictures of the product
Make sure the condition of the product is clearly visible. Also include your order number.
Send an email to info@freshparts.nl
Add the photos, the invoice and the reason for return to your email.
We will assess your request
After assessment, you will receive an approval or rejection from us by email.
Receive shipping label
If approved, you will receive an email with a link to purchase a shipping label.
Send the package back
Send the product in a separate box to Kruisboog 55, 3905 TE Veenendaal. Always put the invoice or a note with your order number in the box.
Please note: You can only register a return indoors 14 days after receiving your package, in accordance with the track & trace. Once the product has been installed, we can no longer return it.
Everything about returns & exchanges
Pack the product always in a separate box. Never use the original product box as shipping packaging, if this is the case, we will be forced to charge costs or refuse the return.
Are you using the original shipping box? Then remove the old shipping label and stick the new label clearly visible on the box.
Always put the invoice or a note with your order number in the box. If we cannot trace the sender, we cannot process the package.
Damage or loss during transport due to insufficient packaging is the responsibility of the customer.
Do you want to exchange a helmet for a different size or color? This can be done free of charge 14 days after receipt.
Please report your exchange request in a timely manner info@freshparts.nl and clearly indicate which size or color you want to exchange the helmet for. We will provide you with a return label.
As soon as we have received your return, we will process it as quickly as possible and send you the desired variant.
Please note: Exchanges are only possible for helmets, and only for a different size or color.
We will refund the full order amount including shipping costs 14 days after arrival of the return, provided the product is received in good condition.
The costs for returning are at your own expense. This amount is described at the bottom of the page under return costs
If the package is not received in correct condition, we will contact you. We reserve the right to charge a depreciation if the product or packaging is damaged.
Have you received a package that is damaged or incomplete? Then create instant photos of the box and the product.
Report damage or missing parts as soon as possible via info@freshparts.nl. Fresh Parts is not obliged to replace products with minor deviations. We are not responsible for damage that has not been reported in advance.ord in.
- Are you returning a product while you have received a free product and do you no longer meet the minimum order value after return? Then you must also return the free product. If you do not do this, the amount will be deducted from the amount to be credited.
- Returns are entirely at your own risk. If a return package is lost or damaged during shipping, Fresh Parts cannot be held liable for this.
- Always process your return via our returns portal and ensure that your order number or name is recognizable. Packages that arrive without recognition cannot be processed — the risk then lies entirely with the sender.
- Products that have been assembled, custom-made or are offered without original packaging cannot be returned. If you have only tested a product and decide to return it because it is not to your liking, please note that if the product has been used more than is necessary to determine the nature, characteristics and functioning of the product, there may be a reduction in value. In that case, we reserve the right to charge a significant depreciation. These costs will be deducted from the amount to be repaid.