We ship to the following countries: Austria, Denmark, Ireland, Lithuania, France, Germany, Greece, Italy, Latvia, Luxembourg, Poland, Portugal, Slovenia, Spain, Sweden, the Netherlands, Belgium, United Kingdom and Switzerland.

For shipping costs to these countries you can find more information via the following link: Shipping costs per country. If your country is not there, please contact us.

We charge a shipping rate of € 5.95 for packages within the Netherlands. For letterbox packages with track and trace you pay € 3.95. We also ship to Belgium at a rate of € 6.95. For orders over € 200, we offer free shipping within both the Netherlands and Belgium. If you want to know the shipping rates outside the Netherlands & Belgium? Then click here.

With us you can pay safely and easily via the following payment methods:

- Ideal
- Visa
- Mastercard
- American Express
- Maestro
- Postepay
- Cartes Bancaria
- Apple Pay
- Google Pay
- Bancontact
- PayPal
- Klarna
- Bancomat
- Alma
- Satispay
- Shop Pay

We ensure that all our payment options are reliable and safe, so that you can order with confidence.

If you have entered your address incorrectly, we can only adjust this if the package has not yet been sent. If the package has already been sent, we have to wait and see if the delivery person still delivers the package to someone in the neighborhood or a package point, or whether it is returning to us. As soon as the package returns to us, we will send it again, but the shipping costs for this are for the customer. So make sure that you enter your address to prevent unnecessary costs and delays!

In the Netherlands, the DHL delivery person offers the package to the address you specified. Are you not at home? Then the delivery person leaves a ticket with a QR code, tries it again the next day, or it sends an e-mail with information about the package, which states whether it has been taken to a package point, for example, or has been delivered to the neighbors. If it is delivered to a collection point, you have 7 days to pick up your package at the specified collection point. If you do not collect the package within these 7 days, it will be sent back to Fresh Parts.

Yes, when you place an order with us and we ship with DHL, you can usually choose a delivery time yourself. Via the tracking information you receive, you can indicate a preference for the delivery day or time. DHL also offers the option to move the delivery to another time or to a DHL package, should the specified delivery day not come true.

Yes, that is certainly possible! During the checkout you can choose from 5 different Pick Up Parcelpoints to have your package delivered. In the Netherlands, your package will often be delivered there the next working day. As soon as it is ready, you will receive a message. You then have 7 days to pick it up. Don't forget to take your identification with you when picking up.

For orders from € 200 you do not pay shipping costs, the shipping is then free.

Please note: this only applies to orders within the Netherlands and Belgium.

For more information about sending you will find here!

Yes, that is possible. With us you can pay safely with Clarna. You have the choice to:

To pay afterwards,
To pay in 3 installments,
Or to be paid directly through Klarna.

This way you choose what suits you best.

Items must be reported return within 14 days of receipt. Items must be returned in the same condition in which they are received, unworn/unused, the labels are still on it and contain the original packaging. If your product meets this, Then follow these steps.

We will then refund the order amount due within 14 days of receiving your return, provided that the product has already been returned in good order. When you have received the reimbursement email, it often takes 1-3 business days before it is refunded to your bank account.

You can register with us within the legal period of 14 days after receiving your order (as stated in the Track & Trace).

Return shipments must - if possible - be returned with all supplied accessories and in its original condition and packaging.

Is the product or packaging damaged? Then we reserve the right to charge a value reduction.

NB:

- Pack the product carefully to prevent damage or loss during transport.

- Damage due to insufficient packaging or incorrect closure of the box is the responsibility of the customer.

- Products that are tailor -made or without original packaging are not accepted for return.

For more information you can use us Find our return policy here!

It can take up to 5 minutes before you receive the confirmation of your order. Also check your spam or unwanted e-mail folder, because the confirmation ends up there. If you still have not received a confirmation, it is possible that you have entered your e-mail address incorrectly. In that case you can send a message to our customer service, so that we can adjust your e-mail address and follow the status of your order.

If you order before 19:30, we will ship your package the same day via DHL (only on workdays). Is a product not immediately available? (Not to be seen on the website) Then the delivery can take 1-2 business days longer, or you get your money back from the specific product. Delays at the courier fall outside our responsibility. For more information, view This page.

Once you have placed your order, you can no longer adjust the order yourself. Adjusting the order is possibly still possible by our customer service, depending on the status of your order. For this, contact our customer service as soon as possible and state your order number, as well as the product you want to cancel or add (if applicable). This helps us to help you faster and better.

Have you not received anything after 4 working days? First check whether you have ordered a custom product, such as a personalized license plate. These products have a delivery time of 7 working days (weekends do not count).

Is this not the case? Feel free to take contact With us. We are happy to help you further and can immediately check where your order is.

Did you order at the weekend? Then your order will usually be on Monday or Tuesday Sent because we are closed during the weekend and do not send packages.

Are you waiting a little longer? Then check the Track & Trace of your order. It may be that the package was offered while you were not at home, and that it is now with a pick -up point is.

Are you unable to figure it out or do you have any further questions? Feel free to contact us, we are happy to help you!

Yes, that is possible within 14 days of receipt, provided that you pass this on to us in time via, for example, the email: info@freshparts.nl. Exchange is free of charge and we will send you a return label.

With your request, indicate clearly to which size or color you want to exchange the product. Once we have received you return, we process it as quickly as possible and we will send the replacement product to you.

Note: this only applies to exchanging helmets in a different size or color.

Yes, your order is completely safe and reliable with us.

We use secure payment methods (such as iDeal, PayPal, Klarna and Credit card) and an encrypted SSL connection, so that your data is well protected.

In addition, we only work with reliable shipping partners and you always receive a track & trace code to follow your order.

So you can order with peace of mind from us.

You can assume that your order and payment have succeeded if:

- The amount has been debited from your bank account.

- you have received a confirmation email.

- You see a confirmation page after payment on our website with the message that your order was successful.

Did you not receive a confirmation email?

First check your unwanted e-mail (spam folder) and whether the e-mail address that you have entered is correct.

Does the e-mail address appear to be incorrect? Send a message to info@freshparts.nl with the correct e-mail address and we will adjust it for you. This way you can still receive your confirmation and track & trace to follow your order.

If the track & trace indicates that your order has been delivered, but you have received nothing, please contact us as soon as possible.

We then start a postal investigation at the carrier. This study usually takes a maximum of 10 working days. As soon as we receive a response from the carrier, we will contact you immediately.

In the meantime, we recommend that you also inquire with neighbors or housemates and to check whether the package may have been delivered at a collection point.

With us you will find a wide range of parts for scooters, specifically aimed at well-known Piaggio models such as the Piaggio ZIP 2 and 4 stroke. But we also offer many parts for motor scooters, such as the Gilera Runner and Piaggio Skipper, and other popular brands and models. Whether you are looking for engine parts, exhausts, carburetors, CDIs, or even accessories such as cap sets, lighting and mirrors, we have everything to keep your scooter or motor scooter in top condition. With our extensive range, we can provide both the handy do-it-yourselfer and the professional technician with the right parts for every project!

We have a whole inspiration page where you can find different parts that we sell, applied to various scooters. This way you can see exactly what the parts look and fit on different models. This helps you to choose what best suits your scooter! You can find the inspiration page here: Inspiration page.

Unfortunately, this is not always known in advance. When we expect that the product will be available again in the short term, we offer you the option to leave your e-mail address or telephone number at the '' Inquire with new stock '' button. This way we can send you a message or e-mail immediately as soon as the product is back in stock and you can order it again.

Yes, you can buy a Fresh Parts Gift Voucher! It is the perfect way to surprise someone else with the choice from our extensive range. You can purchase the gift voucher here: Fresh Parts Gift Voucher.

We generally have mounting videos of certain products on our YouTube channel. Here you can find step-by-step instructions to install your parts correctly. You can find our channel here: Fresh Parts YouTube channel.

In addition, we want to stimulate the do-it-yourselfers among our customers and we have therefore written a blog with useful information about installing your cap set, lighting, tires, crankshaft and teeth. You can find all blogs here: Fresh Parts Blogs.

If these sources do not answer your question, please contact us. We are happy to help you further!

You can reach us in the following ways:

📱 WhatsApp: 06 45139760 (Note: Not available by telephone)

📧 E-mail: info@freshparts.nl

📸 Instagram: @freshpartsnl

We do our utmost to get your message within 24 hours to answer.

You are very welcome to pick up your order at our address:
Kruisboog 55, 3905 in Veenendaal

Pick up opening hours:
Monday to Friday from 9:00 AM to 5:00 PM.
We are closed during the weekend.

Make sure you have your order number at hand when you come to pick up your order.

Have you not yet placed an order, but would you like to come and collect a part and pay on the spot? That is also possible!

When placing an order at Fresh Parts you agree to our terms and conditions. Below you will find the most important points:

- Prices and payments: All prices include VAT. Payment must be made immediately upon order via one of the payment methods offered.

- Shipping: We strive to send your order as soon as possible. A longer delivery time applies to custom products, as stated with the product.

- Return right: you have the right to return your order within 14 days of receipt, provided that our return conditions have been met. See our return policy for more information.

- Liability: We are not liable for damage caused by incorrect use of a product or by use outside the original specifications.

- Personal data: We handle your data carefully according to the applicable privacy legislation. See also our privacy policy.

- Applicable law: Dutch law applies to all our agreements.

For the full version of our general terms and conditions, Click here!

Do you have a problem with your order? We would like to solve that as soon as possible for you.

You can easily reach us via:

- WhatsApp: 06 45139760 (not available by telephone)

- E-mail: info@freshparts.nl

- Instagram: @FreshpartsNL

Always state your order number and a short description of the problem in your message. Any photos help us to help you even faster.

We do our best to answer within 24 hours.

Do you have a discount code? You can enter this during checkout.

As soon as you enter your address details at the checkout, you will see at the bottom of the '' order overview 'page, below a list of the products you want to order and below a field to apply your discount code.

Enter the code and the discount is automatically settled.

We do not have a physical store, but we do have a showroom where a number of scooters can be viewed.

Do you want to pick up parts? This is possible on working days from 9:00 AM to 5:00 PM at the following address:

Kruisboog 55, 3905 in Veenendaal

We are closed during the weekend.

Please note: parts can only be collected, not viewed on the spot or extensively changed as in a regular store.